Customer Service Policy

At Puravidabraceletsky, we are dedicated to providing you with an excellent and worry – free shopping experience. Our customer service team is committed to addressing all issues you encounter during the shopping process with professionalism, patience, and sincerity.​

1. Service Channels​

1. Email：Feel free to email us at [email protected]. We promise to reply within 1 – 2 working days after receiving your email, ensuring that your issues are resolved properly. Please describe your problem in detail and include key information such as the order number and product name, enabling us to locate and handle it quickly.​

2. Social Media：Follow our official social media accounts on platforms like Facebook and Instagram. You can communicate with us via direct messages or comments, and we will respond promptly. These social media platforms not only serve as communication channels but also provide you with first – hand information on new product launches and promotional events.​

2. Service Offerings​

1. Pre – sales Consultation：When you are shopping, if you have any questions about product styles, materials, sizes, or matching, our customer service team will offer detailed answers and professional suggestions, helping you select the perfect items.​

2. After – sales Support：If you encounter after – sales issues such as product quality problems, return/exchange requests, or abnormal logistics delivery, we will respond quickly and assist you in resolving them in strict accordance with the website’s return/exchange policy and shipping policy. For quality issues, we will cover the relevant shipping costs. For non – quality – related returns and exchanges, we will also provide clear guidance and assistance.​

3. Account and Order Management：If you have problems with account registration, login, password retrieval, or order status checking and modification, our customer service team will provide one – on – one assistance to ensure smooth management of your account and orders.​

3. Service Objectives​

1. Satisfaction – Oriented：Customer satisfaction is our top priority. We continuously optimize our service processes and improve service quality to ensure that every customer’s issue is resolved satisfactorily. After each service interaction, we will invite you to rate our service. Your feedback is crucial for us to enhance our services.​

2. Continuous Improvement：Our customer service team receives regular professional training to improve their business capabilities and service levels. Additionally, we collect common issues raised by customers and collaborate with relevant departments to optimize website functions, product quality, and service processes, providing you with an even better shopping experience.​

Whether you are inquiring about product information or reporting issues, we are here to serve you wholeheartedly. With your support, we look forward to the continuous growth of Puravidabraceletsky and embarking on more wonderful shopping journeys with you.